Best Support System – Live Web Chat, Client Desk And Ticket Help Centre

Best Support System - Live Web Chat, Client Desk And Ticket Help Centre
Best Support System – Live Web Chat, Client Desk, And Ticket Help Centre

 

 

Best Support System is a self-hosted support ticket application. Manage support tickets, manage email tickets, collect any payment by PayPal. It has an easy installer, so you don’t need any programming skills. We will keep updating regularly and it has an automatic update feature.

 

 

 

 

 

 

Best Support System – Live Web Chat, Client Desk, And Ticket Help Centre Features


  • Easy Web Installer: Easy to use step by step installer wizard will let you install get your service up and running within minutes. Requires no programming skills.
  • Remote Server Login (Single sign-on – SSO): It’s a special and unique feature. If you have any existing service with a lot of existing users. And you want to use that service’s login in this application, then you can do that easily in this app.
  • Web Chat:  Live web chat feature added. Your client can contact your agent using live chat. You can set easily everything
  • Knowledge Base: All sites are full of knowledge articles. If any visitor missed any knowledge then it will suggest always ticket opening. So it reduces ticket volume.

 

 

  • Email to Ticket (Email Piping): Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.
  • User feedback: Feedbacks are collected through special emails sent out to the user with a like and a dislike button. These buttons link to a feedback form that the users can use to provide their detailed feedback. It’s a unique feature of this application.
  • Proactive Search: Easy to use search – smart search engine can find relevant articles even with spelling mistakes
  • Timezone Control:  It’s another unique feature of this application. It auto control the timezone based on your user’s IP. That means the user will see the user’s timezone time and Admin will see the admin timezone time.
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  • Highly Secured: Uploaded file security, CSRF protection, brute force security, admin user login failure auto backoff, auto suspicious IP block. You can also manually block any IP or release any IP.
  • Category-wise Custom Fields: You can set category wise custom field on ticket creation. We know all fields are not suitable for all category so we can add fields for all categories or for individual categories. You can add Envato purchase key verification input box as well.
  • Social Network Integration: It has Envato, Google, Facebook, Twitter, Linked In, GitHub, and Yahoo user’s login module. You can choose of any them. It has a nice control panel for social network integration.

 

 

  • Customized Payment: It’s a very useful feature. You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
  • Envato module integration: Product code verification and support duration checks with Envato API.And also Login Using Envato Button
  • Multiple Text Editors: Use the rich text editor of your choice.
  • Customizable Roles and Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group. You have full control of your application. You can create any named role with any privileges.
  • Additional Menus: Create your own customized menus through the admin panel
  • Easy Customizable Email Templates and Canned Message: Modify pre-existing templates to send emails to customers. we don’t want to say much on it, Our hardly request to see it once in live preview then you will see how easy it is.
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  • Easy Customizable Canned Message: It also the same as an email template. So easy to design or write any canned message.
  • Announcements or notifications: Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.
  • Multiple Theme & Any App Color: It has multiple themes and you can choose any color of that theme. We will design many themes in future time to time in future versions. It has an auto-update feature so you will get all themes in the future.
  • Manage File Upload: Limit file upload with size and type. And another unique feature is all uploaded files only accessible by the admin users and only that user who is uploaded. So no one can download any private file if they have the file direct link too.

 

 

  • Auto Update System: You will get a notification with update details when updates come, then you just need to press a button to update. That’s it.
  • Multi-Languages: Yes, it is supported multi-language. You can also choose language separately for Admin Panel and Site
  • Admin Notification: There there two types of setting for admin notification. The first one is Email Notification and the second one is On Screen Notification
  • Ticket Auto Closing:  Ticket auto-closing feature added. The ticket will be close to your settings
  • GDPR Compliance:  Yes, It has a GDPR Compliance setting you can enable it easily

 

 

  • Work Log:  Staff can add a work log and can see the full work log in ticket details.
  • Ticket Auto Assign Rule:  Ticket auto assigning rule added. With this feature, you can set your rule for assign. This rule will be work as a supervisor
  • Ticket Auto Closing: Admin can create a ticket on behalf of the client.
  • Admin Note:  Admin can add a note on Ticket or Client
  • Lifetime License: There are no recurring fees. Purchase once and use it for a lifetime.
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Best Support System – Live Web Chat, Client Desk, And Ticket Help Centre Video Demo


 

 

FULL DEMO

 

 

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